Maybe I should go away for longer periods of time more often
Hannah seems to learn a lot when i'm gone. The other day I was gone to her brother's district track meet two hours away. I had rode with another couple. Hannah has been struggling with "off the wall" bs. lately. That day, her meter said, "HI" when she came home. Not exactly a great greeting
Before calling me about it, she took care of it. I reminded her that she should always check it again when it says that. She did and then it was 256. I was beginning to think it was her meter that had issues. Then her insulin pump alarm came on and said the there was "motor failure". Now that was a new one!! I told her to take the battery out for three minutes (set a timer) and then put the battery back in..because that seems to be the first thing that I'm often told to do when I call the Medtronic help line. But that didn't seem to help matters.
Her 15 year old sister was home too... so I asked her if she would help Hannah call the Medtronic pump help line with that one. There was absolutely nothing that I could do for her two hours away. After a small issue of getting the help line.. Medtronic help said they would talk to Hannah but not her sister because of the new "privacy laws" (Before people get too upset with that.. I did talk to the "Medtronic" people the next day and they said that there were ways to take care of situations like that... like having a list of people that can be allowed to speak for the patient or getting the parent on the phone and asking permission etc.) There are strict guidelines that they have to follow to avoid costly fines... that is what this world has come too...."sue happy!"
The lady was great about it and would make sure that wouldn't happen again.
Anyway, turns out that her connection cap from the tubing to the insulin tube was on crooked. So the motor couldn't push the insulin up. They got the situation taken care of.
I won't share what bs meter she is using right now... because my conversation with that company did not go well. Hannah's bs using that meter are so far apart when she tests a minute apart. It has to be the meter or the strips. But of course it "could be Hannah" checking her bs "WRONG" after 5 years of checking it anywhere from 8-10 times a day. That lady was pretty much torking me off to no end. I finally told her that it would be much simpler throwing the bs tester away then dealing with her. Her response was, "if that is how you feel". You would think for all the money that we sink into those strips that they would gladly send you another meter, "NO QUESTIONS ASKED".
Does anyone else ever have to deal with these issues?!!!!